Overview
We are here to help — whether you have a question about our work, need support with an active engagement, or want to start a conversation about a new project. This page explains how to reach us and what to expect.
Getting in touch
The best way to reach the studio is by email at contact@reflexlabs.ai. Tell us what you need and include any relevant detail, and the right person will get back to you.
What we can help with
- Questions about our products, services, and how we work.
- Starting a conversation about a new engagement or scope.
- Support for teams already working with us.
- Press, partnership, and general enquiries.
Response times
We aim to acknowledge every enquiry within two business days. Active engagements have their own agreed support channels and response times, which take priority.
For client teams
If you are already working with us, please use the channel set up for your engagement — your shared workspace, standup, or the contact named in your agreement — so requests reach the engineers on your project directly. For anything else, email works too.
Helping us help you
To resolve things quickly, it helps to include what you were trying to do, what happened, and any relevant links, screenshots, or steps to reproduce. The more context you share, the faster we can assist.
Feedback
Found an issue or have a suggestion? We read every message. Email contact@reflexlabs.ai and it reaches the studio directly.
